Hawthorn Suites by Wyndham Lubbock

Night clerk was very nice and respectful! Checking in was fast and easy! After being stuck almost 30 minutes in a thunderstorm and hail storm in Seminole Texas was nice to actually feel safe! Night clerk did tell me he canceled my reservation but fixed it! Reason my reservation was canceled was my own fault! 2 days prior I lost my purse with my Driver license and Debit card! So my Debit card was reported lost and canceled so payment didn't go through clerk did try to call me but was also my fault cause I changed my number and never updated my new number to bookit.com! Clerk did reinstate my reservation and took my expired driver license and valid passport and temporary debit card! I thanked him for making the transaction smoothly! The night clerk is exceptional and very professional of his job! I think if it would have been anyone else probably 🤔 would have gave me issues and probably would not have reinstated my reservation! I had the worse 4 days from loosing my purse having to go to bank canceling my bank card being stuck in a horrible storm going to lubbock to visit a family member battling cancer at Hospital! I want to thank yall on hiring a most generous and understanding gentleman 👏! Now on my room towels wert soft! Bed was comfortable and cozy!water was hot! Room was spacious and clean smelled nice and loved that my room was on first floor! Price for a good size room with king bed and couch and full kitchen was a plus! Great spot from being away from home felt just as good as being at home and for 3 people under 100 dollars is a plus too! All in all will recommend to others and will stay again! Thank yall again yall are great and the gentleman man at front desk much love for his outgoing service give that boy a raise!

Everything was great, check in was a little off putting, we pulled up to several police cars and officers in the lobby with a room full of guests wasn't sure what was going on until an officer let us know it was due to the pool being closed. We had booked this hotel because it was a great fit with a hot tub and pool to use after driving 8 hrs, so needless to say it was a disappointment. At 10pm we were informed they reopened the pool but it was too late for us to use as it closes at 11pm. The staff were pleasant even though the situation was stressful. Will stay again if we ever pass through again. Room was clean and had a small kitchen area that was useful, nice and big, there were 5 of us and we were comfortable with ample space so we did not feel cramped. Only real down side was the parking area was confusing. Breakfast was good quality and the area was clean.

The front desk staff was exceptionally friendly and welcoming! It was an easy check in and check out process. The pool was crowded, but it was well maintained and clean. The housekeeping service had turned our AC on before arrival, so the room was not stuffy when we walked it. It was very clean and welcoming. The veds were comfortable and the hallways were quiet and it was easy to unwind without outside noise.

The room was amazing. AC cooled really nicely. Large size. comfortable bedding. The girl working the front desk was very friendly and knowledgeable.

The staff was very helpful and very polite. The room was very comfortable and my husband and I loved the setup! Felt very relaxed and at peace being able to snuggle up with hubby on the couch watching different shows! Husband also enjoyed sitting by the window car-watching. Very good view! Perfect for our first year wedding anniversary getaway! We are so looking forward to going back next year! 10/10 would recommend staying here!